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WhatsApp and website chatbots

Most of your customers message you on WhatsApp or through your website. Coban Labs builds chatbots for these channels that answer questions, collect details and hand the conversation to your team when needed. The bot remembers earlier messages and answers from your own content.

Last updated: · Mehmet Emin Çoban, Coban Labs

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Does any of this sound familiar?

  • We lose customers because we reply to WhatsApp messages too late.
  • Most questions that arrive outside office hours go unanswered.
  • We ask every customer for the same details one by one.
  • Instagram and WhatsApp messages live in different places and nobody knows who is handling what.
  • We send bulk messages, but consent and unsubscribes are messy.

What I do

WhatsApp Business API bot

A bot running on the official WhatsApp platform, handling template messages and automatic replies.

Website assistant

An assistant on your site answers from your content and collects contact details from interested visitors.

Handover to your team

When the bot cannot answer, or the topic is sensitive, it passes the conversation to a team member together with the message history.

Consent and unsubscribe

For bulk sends, consent checks and unsubscribe requests are stored in the system.

Examples

  • A WhatsApp bot that shows available slots and books the appointment into your calendar
  • A website assistant that answers product, price and delivery questions
  • A flow that collects applications from Instagram DM and saves them to the CRM
  • Reminder messages before an event and thank-you messages after it

What I've built in this area

Internal company operating systemDigiens ERPAn internal system that brings an education company's whole operation into one place. More than 40 employees use it every day.Digiens client · site, webinars and CRMKokon GlobalWebsite, webinar sign-up flow and CRM connection for Kokon Global, an education consultancy for studying in Germany. 19,000+ leads captured.

FAQ

What do I need for a WhatsApp chatbot?

You need a WhatsApp Business account and Meta-approved access to the WhatsApp Business API. Coban Labs helps with these steps during setup.

Which tools do you build chatbots with?

I usually build them with the WhatsApp Business API, n8n and Claude or OpenAI models. Conversation history and records are stored in your own database.

How long does a chatbot take and what does it cost?

A single-channel bot usually runs within two weeks, with the automation package starting at €1,500. An assistant built together with a website starts at €1,900.

Can the bot hand a conversation over to a person?

Yes. Mehmet builds bots that pass the conversation to someone on your team, together with the previous messages, whenever needed.

Can it reply in several languages?

Yes. The bot can reply in the language the customer writes in. Turkish, English, Dutch and French are the most common setups.

Describe your problem in two sentences.

In a 15-minute call I'll tell you plainly whether it can be solved and roughly how long it takes.

Book a callmehmet@cobanlabs.com

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